This Application collects some Personal Data from its Users
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Your information, be it public or private, will never be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or services requested.
The email address you provide for order processing may be used to send you information and updates about your order, in addition to receiving occasional company news, updates, or related products.
Personal Data collected for the following purposes and using the following services:
Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service
Analytics
Google Analytics
Personal Data: Cookies; Usage Data
Your Consent
By using our web site, you consent to our web site privacy policy.
Handling payments
Paypal and/or other relevant payment processing systems
Personal Data: various types of Data as specified in Paypal’s privacy policy
Managing contacts and sending messages
Mailchimp, Bitrix24 and/or other relevant systems
Personal Data: email address
Further information about Personal Data
Selling goods and services online
The Personal Data collected is used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.
Contact information
Owner and Data Controller
Cook Brothers LLC, 1500 Cincinnati St. Lafayette In, 47904
Owner contact email: [email protected]
Return and Order Cancellation Policy
Returns
We pride ourselves in providing high quality, products and we are committed to customer satisfaction. If you are not 100% satisfied with your purchase, we will gladly refund you the purchase price with the following terms and conditions. Only returns originally shipped within the United States will be accepted. Returns must be made within 30 days of purchase (the date on invoice). Product(s) must be undamaged, unopened and in their original packaging. All shipping is nonrefundable. Upon approval, the full purchase price will be refunded or the product will be exchanged due to any manufacturing defects. Before returning any item, please contact us at [email protected] and we will gladly help you with your request.
Order Cancellation
We are committed to our customer’s satisfaction, if for some reason you wish to cancel your order, please submit an order cancellation request by email to [email protected] or call 1(650) 731-0020 or Whatsapp +507.60043567. Email cancellations must contain the following:
Full name, order number, and email address. This information must match the information originally submitted on your order. If we have any questions in regards to canceling your order, we may contact you. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. If the cancellation request was received before the order is shipped, we will issue according to your preference, a full refund or store credit. However, if the cancellation order is received after the order has been shipped, we will refund the merchandise total less shipping, We do not charge handling fees or mark up shipping costs.
Shipping
For our US customer all of our orders ship via USPS, with a delivery confirmation number. Most of the delivery times average between 1 to 7 business days (depend on your location and the delivery option that you select; Express or Priority.)
International shipping via USPS takes around 1 week up to 30 days This depends on the delivery option that you select during check out. Express or Priority.
These delivery times are calculated from the time the order leaves our drop shipper, not from the time you place your order. Processing times are between 1-2 business days.
Customs Declarations
All packages sent securely in boxes or padded envelopes, from our drop shipper in the United States. On all Package, we write the total value of the products and it’s content to be “Artistic drawing ink” or “Other”.
Our experience shows that no special customs issues occur with the shipping and most orders clear customs and arrive at their destination on time. All international shipping is the client’s responsibility to check all customs regulations and should any issue arises in a country outside of the USA we can not help or be held responsible in any way.