Refund and Returns Policy
- Only returns originally shipped within the United States will be accepted.
- Returns must be made within 30 days of purchase (the date on invoice).
- Product(s) must be undamaged, unopened and in their original packaging.
- All shipping is nonrefundable.
- Upon approval, the full purchase price will be refunded or the product will be exchanged due to any manufacturing defects.
- Before returning any item, please contact us at firstname.lastname@example.org and we will gladly help you with your request.
We are committed to our customer’s satisfaction. If for some reason you wish to cancel your order, please submit an order cancellation request by email to email@example.com or call 1(650) 731-0020 or Whatsapp +507.60043567.
Email cancellations must contain the following:
- Full name
- Order number,
- Email address.
This information must match the information originally submitted on your order. If we have any questions in regards to canceling your order, we may contact you.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. If the cancellation request was received before the order is shipped, we will issue according to your preference, a full refund or store credit. However, if the cancellation order is received after the order has been shipped, we will refund the merchandise total less shipping. We do not charge handling fees or mark up shipping costs.